BMO Financial Group is seeking a Conversational AI Specialist to lead discovery and development of AI experiences at the Virtual Connect contact centre. You will collaborate with technology, analytics, design, risk and business leaders to deliver scalable, enterprise-grade conversational AI solutions that power Natural Language IVR and related interfaces.
The role requires a strong background in Conversational AI, contact center operations, and experience with CCaaS platforms such as Amazon
Enterprise Conversational AI Lead – CCaaS & IVR in Ottawa employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
