Support BMO customers with payment guidance, account reviews, and collections service in a customer-focused contact center schedule. Build trust through responsive expertise and informed advice.
As a Consumer Collections Advisor, you collaborate on delinquent, high risk, and written-off accounts. You assess collection probability, recommend solutions, and help customers understand payment status and strategies. The role also supports recovery plans, transactions, reports, escalations, and internal referrals. Work is scheduled from 1pm to 9pm Tuesday through Friday, with Saturday hours from 10am to 6pm.
Key Responsibilities:
- Probe customer needs and provide collections strategy advice
- Analyze account information and recommend recovery actions
- Communicate payment status and future payment information
- Process transactions and complete required documentation
- Prepare regular and ad-hoc reports and dashboards
Requirements:
- Three to five years of relevant experience typically
- Post-secondary degree in a related field or equivalent
- Good knowledge of BMO products and services
- Good knowledge of Consumer Collections laws
- In-depth collaboration and communication skills
Bring customer service, account analysis, and payment strategy expertise to help resolve high risk accounts for BMO.
BMO Consumer Collections Advisor in Ottawa employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
