Apply collections expertise and customer service skills as a BMO Account Specialist supporting high-risk and delinquent accounts. Handle customer calls and payment discussions.
This Account Specialist reviews delinquent, high-risk, and written-off accounts for collections opportunities. You will advise customers on payment strategies, products, and loss mitigation solutions. The work includes transactions, documentation, referrals, and collaboration across BMO collections functions.
Key Responsibilities:
- Review delinquent, high-risk, and written-off accounts
- Advise customers on payment and collections strategies
- Execute loss mitigation processes for non-performing accounts
- Handle incoming calls professionally and efficiently
- Process transactions, communications, documentation, and referrals
Requirements:
- Typically one to two years of relevant experience
- Post-secondary degree or equivalent education and experience
- Knowledge of consumer collections laws and requirements
- Knowledge of BMO products, services, and marketplace trends
- Good communication, organization, analytical, and collaboration skills
Bring customer service, collections knowledge, and sound judgment to BMO payment strategies and account resolution work.
BMO Collections Account Specialist in Ottawa employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
