Use bilingual communication and collections expertise as a BMO Contact Center Agent, working Tuesday through Saturday on the stated schedule. Advise customers on payment strategies and products.
This agent reviews delinquent, high risk, and written-off accounts for collections opportunities. The work includes customer sales and service, payment guidance, and approved procedures. You will manage calls, transactions, escalations, documentation, and customer communications. You will also support loss mitigation, account analysis, and recovery planning.
Key Responsibilities:
- Review delinquent and high risk accounts for collection opportunities
- Advise customers on payment strategies and collections products
- Handle incoming calls professionally and efficiently
- Execute loss mitigation processes for non-performing accounts
- Escalate complex customer situations to managers
Requirements:
- Three to five years of relevant experience typically required
- Post-secondary degree or equivalent education and experience
- Knowledge of Consumer Collections laws and requirements
- Strong verbal and written communication skills
- In-depth analytical, problem-solving, and influence skills
Apply bilingual communication, negotiation, and collections knowledge while supporting BMO customers and protecting Bank interests.
Bilingual Collections Contact Center Agent in Ottawa employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
