BMO Financial Group seeks a Manager - AI Operations to oversee monitoring, optimization, and governance of AI-enabled capabilities within the Virtual Connect contact centre, including Amazon Connect analytics and IVR. You will collaborate with product, technology, analytics, and risk to ensure AI solutions deliver value and meet standards.
You will support the Platform Product Owner in executing AI initiatives, interpret results, manage risk, and communicate with leadership.
AI Operations Lead — Strategy, Analytics & Governance in Ottawa employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
