Resolve complex business banking concerns for BMO clients using active listening, escalation expertise, and strong written and verbal communication.
This Client Service Officer role focuses on prompt, effective resolution across client interactions and escalations. You will analyze issues, determine next steps, advocate for clients, and engage cross-functional representatives when needed. The position also requires in-depth understanding of BMO products, service capabilities, and escalation practices.
Key Responsibilities:
- Listen actively to diagnose client service needs
- Handle escalations and advocate for individual clients
- Analyze issues and determine appropriate next steps
- Direct clients to suitable product and service information
- Close gaps between client expectations and experiences
Requirements:
- Two to three years of relevant experience typically
- Related post-secondary degree desirable or equivalent experience
- In-depth customer escalation process and practice knowledge
- Good analytical and problem-solving capabilities
- Strong oral and written communication skills; bilingual is an asset
Use client advocacy, escalation management, and BMO product knowledge to deliver accurate business banking service.
Business Banking Client Resolution Specialist in Montréal employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
