Support BMO business banking clients at 119 rue St-Jacques ouest through complex service resolution, product expertise, and accurate operational support.
As a Client Service Officer, you will manage client needs through pooled calls or dedicated relationships with sensitive, complex, or top-tier clients. Your work includes resolving concerns, identifying enhancements, and supporting profitability. You will also coordinate initiatives, track metrics, prepare reports, and document requests.
Key Responsibilities:
- Provide daily operational service supporting business banking client relationships
- Diagnose concerns and facilitate timely problem resolution
- Identify product enhancements and cross-sell opportunities
- Track metrics, milestones, fees, requests, reports, and dashboards
- Collaborate with stakeholders and support change implementation
Requirements:
- Two to three years of relevant experience typically required
- Post-secondary degree in a related field desirable
- In-depth knowledge of BMO banking products
- Strong oral, written, analytical, and problem-solving skills
- Good organization, collaboration, and customer escalation knowledge
Apply client service, banking product knowledge, and problem-solving skills as a BMO Business Banking Client Service Officer.
BMO Business Banking Client Service Officer in Montréal employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
