At a Glance
- Tasks: Investigate fraud cases and support customers in both French and English.
- Company: Join BMO Virtual Connect, a leader in financial services.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Work in a dynamic environment with a focus on teamwork.
- Why this job: Make a difference by protecting customers from financial crime.
- Qualifications: Bilingual in French and English with strong analytical skills.
The predicted salary is between 41850 - 51150 $ per year.
Use French and English communication skills as a Bilingual Fraud Investigation Specialist handling inbound customer fraud calls for BMO Virtual Connect.
This specialist investigates activity indicating financial crime exposure, assesses threats, documents findings, and determines required actions.
The work follows standard procedures, criminal risk frameworks, and compliance standards.
Candidates must be available Sunday through Saturday, from 7 a. m. to 11 p. m.
Eastern Time.
Key Responsibilities
- Answer inbound customer calls related to fraudulent activity
- Monitor information from detection systems, reports, and manual reviews
- Investigate activity and determine appropriate next steps
- Document actions and findings in account or case files
- Collect evidence supporting reports, loss prevention, and investigations
Requirements
- Strong verbal and written French and English skills
- Good analytical and problem-solving skills
- Good organization, collaboration, and communication skills
- Financial crime risk and regulatory knowledge is an asset
- Availability during operating hours from Sunday through Saturday
Apply bilingual communication, investigation, documentation, and analytical skills to support fraud response at BMO Virtual Connect.
Bilingual Fraud Investigation Specialist in Edmonton employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
