At a Glance
- Tasks: Lead the development of cutting-edge conversational AI solutions at BMO's Virtual Connect.
- Company: Join BMO, a leader in innovative banking technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with diverse teams and exciting challenges.
- Why this job: Make a real impact on AI experiences that enhance customer interactions.
- Qualifications: 5-7 years in AI with strong communication and analytical skills.
The predicted salary is between 121500 - 148500 $ per year.
Elevate conversational AI experiences as a Conversational AI Specialist at BMO's Virtual Connect contact centre.
Drive impactful AI product discovery and development while collaborating with diverse teams.
In this pivotal role, you will lead the development of Natural Language IVR technology and partner with analytics, technology, and design leaders.
Your extensive experience in conversational AI, along with a strong grasp of contact center operations, will empower you to provide strategic insights and ensure alignment across stakeholders.
Key
Responsibilities
- Advise on technological requirements for BMO Virtual Connect
- Develop strategic plans to enhance conversational AI
- Identify trends and issues impacting decision-making
- Monitor performance metrics and address operational issues
- Build relationships with internal and external stakeholders
Requirements
- 5-7 years of relevant experience in AI
- Proficiency in Conversational AI and contact center products
- Strong verbal and written communication skills
- Advanced analytical and problem-solving abilities
- Data-driven decision-making expertise
Transform AI-driven experiences at BMO through strategic insights and innovative solutions. #J-18808-Ljbffr
Lead Conversational AI Specialist in Charlottetown employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
