At a Glance
- Tasks: Lead ICT service desk operations and support effective services for staff and users.
- Company: Join the Bluewater District School Board in a collaborative environment.
- Benefits: Permanent full-time position with competitive hours and growth opportunities.
- Other info: Dynamic role with training and mentorship opportunities for personal development.
- Why this job: Make a difference in education by enhancing ICT services for the community.
- Qualifications: Post-secondary education in IT, supervisory experience, and service desk expertise.
The predicted salary is between 62100 - 75900 $ per year.
Lead ICT service desk operations for Bluewater District School Board in Chesley, Ontario, using supervision and technology problem resolution expertise. This permanent full-time position offers 35 hours weekly. The ICT Service Desk Supervisor oversees problem resolution and supports effective ICT services for Bluewater staff and end users.
Responsibilities include:
- Service process design
- Performance analysis
- Proactive resolution planning
- Staff supervision
- Support for the ICT Manager or CIO
- Leading Client Service Technicians through training, coaching, mentorship, and performance management
Key Responsibilities:
- Develop service level agreements and problem resolution procedures
- Analyze service desk performance, trends, resolutions, and problem areas
- Prepare budget proposals and operational expenditure statements
- Lead training, coaching, mentoring, and performance appraisals
- Develop user guides, FAQs, and end user training programs
Requirements:
- Post-secondary education or diploma in Information Technology
- ITIL and Project Management certifications
- Three years of supervisory experience preferred in unionized environments
- Three years of Information Technology service desk experience
- Two years using service desk systems
Bring ICT supervision, service desk analysis, and staff development expertise to Bluewater District School Board in Chesley.
ICT Service Desk Supervisor employer: Bluewater-District
Bluewater District School Board is an exceptional employer that prioritizes inclusivity, collaboration, and community engagement. With a commitment to fostering a supportive work environment, employees benefit from professional growth opportunities, mentorship, and a strong focus on work-life balance in the picturesque setting of Bruce and Grey Counties. Join us in shaping a vibrant future for over 18,800 students while enjoying the tranquility of rural living with easy access to urban amenities.
