Director of Operations in Gatineau

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.

Client Summary: We are a group of down-to-earth and results-oriented people with a vision to be the best operated Quick Service Restaurants in Canada. If you are highly motivated, genuine, disciplined, committed, honest and extremely organized, with a successful track record in driving sales, then we WILL be right for you!

The Director is responsible for driving operations excellence, exceeding the brand’s high standards for quality, service and cleanliness and ensuring the restaurants in the market are always sharp, safe and ready for business.

Offer:

• Competitive Compensation: They offer a competitive base salary package, ensuring your skills and contributions are duly recognized. Ranging from $110,000 to $140,000 plus bonus estimated at 30% of base salary.
• Vacation and Leave: Enjoy a generous vacation policy, allowing you the flexibility to maintain a healthy work-life balance.
• Comprehensive Benefits: The benefits package includes dental coverage, health insurance, and other wellness perks.

People:

• Represent the company Mission, Vision and Core Values.
• Find, train, certify, develop and retain high quality District Managers.
• Management and Accountability for District Managers.
• Foster employee retention by maintaining a respectful working environment throughout the organization.

Systems & Process Execution:

• Oversee profit, sales and guest count growth for the brand.
• Ensure all company systems, practices, policies, routines and processes are implemented and followed.
• Ensure Training and Certification are in place and all appropriate staff receive the comprehensive training necessary for their job.
• Monitor and correct Process Execution as required.
• Ensure the execution of new products and processes are to standard.
• Ensure systems are in place and executed properly to maintain the building, equipment and premise in a meticulous manner.
• Ensure all food safety, worker safety and employment standards procedures strictly adhered to.

Planning:

• Evaluate Restaurant Performance and coach District Managers on Action Plans.
• Consistently and effectively communicate the company’s objectives to all store management teams through organized and scheduled conference calls, meetings and/or electronic communications.
• Coach District Managers to promote the brand through community involvement activities to develop and support Local Store Marketing plans to drive sales and guest count.
• Lead the annual planning process by aligning goals with the corporate strategic annual operating plan.
• Prepare and interpret financial and operational reports, analyze data and develop solutions to ensure operating goals are achieved.
• Analyze and identify gaps in area operational performance and address them to maximize performance and achieve goals.

Previous Experience and Understanding:

• 5+ Years in a Multi Unit Leadership Role working with High Volume/Profile Quick Service Restaurants.
• Fluency in English and French.
• Advanced understanding and technically competent in all quick-service restaurant operating systems.
• Proven track record of training, developing and coaching others.
• Strong financial acumen and ability to manage P&Ls, establish restaurant budgets, and ensure achievement of the company’s P&L targets through systems and process.
• Excellent verbal and written communication skills.
• Proven leadership skills.
• Self-directed and highly motivated.
• Excellent problem solving and analytical skills.
• Strong judgment and decision-making skills.

Out-of-Country Applicants: We appreciate your interest in our organization. To be considered for this position, we kindly request that applicants presently reside in Canada. Thank you for your understanding.