We are recruiting an Account Director on behalf of a global enterprise software provider supporting the higher education and research sector. This role focuses on managing and growing a portfolio of existing customer accounts, primarily across Canada, with some responsibility for accounts in the United States and South Africa. It is well suited to someone who enjoys long-term relationship management, customer engagement, and sustainable account development.
What you'll be doing
- Manage and develop trusted relationships with key customer stakeholders
- Act as the main point of contact for assigned accounts
- Support renewals and identify cross-sell opportunities aligned to customer needs
- Work closely with Customer Success, Sales, and Marketing teams to ensure a consistent customer experience
- Contribute to tenders, pricing discussions, and proposals when required
- Participate in customer events, webinars, and user groups
- Maintain accurate account records and pipeline information using CRM tools
What we're looking for
- Experience in account management or customer-facing roles (SaaS, enterprise software, higher education, or research sectors preferred)
- Strong communication and relationship-building skills
- A practical, solutions-focused approach to account growth
- Comfortable working collaboratively across teams and time zones
- Experience using CRM systems
- Willingness to travel periodically for customer meetings and events
- French language skills are an asset
Location & package
- Location: Toronto or surrounding area
- Salary: CAD $60,000 – $85,000 base + quarterly commission
- Pension plan, extended health benefits, and 16 days paid vacation
- Occasional travel, including approximately two visits per year to the UK
If you're interested in a relationship‐led account role within a stable, international technology environment, we'd like to hear from you.
