Your tasks
- Develop, implement, and maintain the site Quality Management System (e.g., ISO 9001, BRCGS Packaging, FSC/PEFC where applicable).
- Ensure compliance with customer specifications, regulatory requirements, and internal quality standards
- Lead internal and external audits, including customer, certification, and supplier audits
- Manage corrective and preventive actions (CAPA) and ensure timely closure
- Oversee quality control activities across printing, finishing, and converting processes (flexo, coating, die-cutting, slitting)
- Define and monitor quality KPIs such as defect rates, waste, customer complaints, and right-first-time performance
- Approve raw materials, inks, adhesives, substrates, and finished products
- Ensure effective change control for materials, processes, and artwork revisions
- Act as the primary point of contact for customer quality issues, complaints, and technical quality discussions
- Lead root cause analysis and implementation of corrective actions for customer complaints
- Work closely with suppliers to ensure raw material quality and manage supplier performance
- Provide quality training to production, prepress, and technical teams
- Promote a strong quality culture and awareness across the plant
- Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
- Analyze data and trends to reduce waste, rework, and non-conformities
- Support new product development, trials, and process optimization from a quality perspective
- Ensure quality procedures align with health, safety, and environmental requirements
- Support compliance with food-contact, pharmaceutical, or cosmetic packaging regulations where applicable
Your profile
- Bachelor’s degree in Quality Management, Engineering, Printing Technology, Packaging, or a related field (or equivalent experience)
- Minimum 5–8 years of quality experience in a manufacturing environment, preferably in labels, packaging, or printing
- Proven experience managing a Quality Management System in a production setting
- Experience with printing and converting processes is strongly preferred
- Strong knowledge of ISO 9001 and packaging-related standards (e.g., BRCGS Packaging)
- Understanding of label materials, inks, adhesives, color management, and print quality standards
- Proficiency in root cause analysis tools (5 Whys, Fishbone, FMEA)
- Familiarity with ERP and quality management software
- Detail-oriented with a structured, analytical approach
- Ability to work cross-functionally with production, sales, and technical teams
- Customer-focused mindset with strong problem-solving abilities
- Fluent in French and very good English skills (written and spoken)
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Quality Manager in Boucherville employer: Bizerba
As an Operations Manager in Boucherville, QC, you will thrive in a dynamic and supportive work environment that prioritizes employee growth and development. Our company fosters a culture of continuous improvement and collaboration, offering opportunities to lead innovative initiatives while ensuring high-quality production standards. With a strong commitment to safety and well-being, we provide comprehensive training and resources to empower our team members to excel in their roles.
