Support shelter residents with crisis intervention and safety practices at Bigstone Health Commission. Work on a rotating schedule in a respectful environment.
As a Shelter Support Worker, you will support daily shelter operations for individuals experiencing homelessness. The work includes client intake, referrals, documentation, and trauma-informed care. You will help maintain safety, dignity, and respect while collaborating with colleagues and responding professionally during crises.
Key Responsibilities:
- Ensure resident safety and well-being throughout shelter shifts
- Conduct client intake, orientation, and sleeping arrangements
- Provide crisis intervention, de-escalation, and conflict resolution
- Maintain daily logs, incident reports, and client documentation
- Offer referrals to mental health and community services
Requirements:
- Strong communication, interpersonal, and problem-solving skills
- Empathy, patience, and a non-judgmental approach
- Ability to remain calm during crisis situations
- Understanding of trauma-informed care practices
- Ability to work on a rotating schedule
Bring calm crisis response, compassionate communication, and accurate documentation to Bigstone Health Commission shelter services.
Shelter Support Worker Crisis Services in Ottawa employer: Bigstone Group
Bigstone Health Commission (BHC) is an exceptional employer dedicated to enhancing the quality of life for Indigenous communities through culturally safe health services. With a strong focus on employee growth, BHC offers comprehensive benefits including relocation assistance, professional registration reimbursement, and a supportive work culture that values collaboration and continuous improvement. Working in the beautiful Wabasca and Calling Lake areas, employees enjoy fully furnished accommodations and a commitment to health equity, making it a rewarding place to advance your career in community care.
