At a Glance
- Tasks: Enhance VIP player relationships and develop engagement strategies at Big Viking Games.
- Company: Join a leading gaming company known for its innovative titles and vibrant culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with mentorship opportunities and career advancement.
- Why this job: Make a real impact on player satisfaction while working with passionate teams.
- Qualifications: 4+ years in VIP management, strong communication, and data analysis skills.
The predicted salary is between 62100 - 75900 $ per year.
Drive top-tier player services at Big Viking Games as the VIP Player Services Executive, emphasizing relationship enhancement and data-driven retention strategies in a hybrid work model.
In this proactive player-first role, you will manage relationships with key players from flagship titles like Yo World and Fish World.
Your expertise will guide the development of successful VIP engagement strategies while working closely with teams across Product, Engineering, and Marketing.
You will serve as a key player advocacy guide to improve overall player satisfaction and retention.
Key
Responsibilities
- Own VIP relationships for engagement and retention
- Implement outreach events and monitor player activity
- Collaborate with leadership on player sentiment insights
- Enhance workflows and service standards for Player Services
- Provide mentorship and training support to the Player Services team
Requirements
- Minimum 4 years in VIP or account management
- Proven success with high-value player dynamics
- Excellent communication skills for player and team interactions
- Data analysis capabilities in player behavior trends
- Experience in process improvement for player support
Leverage your skills to enhance VIP engagement and service performance with Big Viking Games in Toronto. #J-18808-Ljbffr
VIP Player Services Executive – Toronto employer: Big Viking
At Big Viking Games, we pride ourselves on being an exceptional employer that fosters innovation and creativity in the heart of Toronto. Our hybrid work model promotes a healthy work-life balance while providing ample opportunities for professional growth and collaboration across diverse teams. Join us to be part of a vibrant culture where your contributions directly impact the future of game development, all while enjoying competitive benefits and a supportive environment.
