Support GitLab's recurring revenue by executing renewal operations, maintaining accurate records, and coordinating customer agreements remotely across regions.
This Associate Renewals Manager role emphasizes timely, accurate execution rather than strategic decision-making. Working with Sales, Customer Success, Finance, and other stakeholders, you will keep renewals moving and help resolve blockers. You will follow defined processes, escalate unusual issues, and receive coaching from senior teammates.
Key Responsibilities:
- Manage renewal dates and assigned customer portfolios
- Send quotes, order forms, and related renewal documentation
- Explain moderately complex terms and issues to stakeholders
- Collaborate across teams to resolve blockers and support expansions
- Prioritize tasks and contribute to team goals
Requirements:
- Experience executing basic renewal processes independently
- Developing understanding of GitLab's values and working practices
- Awareness of remote work best practices
- Ability to manage multiple renewals with accuracy
- Openness to feedback and coaching
Use organization, process discipline, and collaboration to help GitLab deliver accurate, timely renewal outcomes.
GitLab Renewal Operations Associate employer: Big Internet Seller Services Inc
Toptal is an exceptional employer that fosters a fully remote work culture, allowing you to collaborate with top talent from around the globe while enjoying the flexibility of working from anywhere. With a strong emphasis on innovation and employee growth, Toptal provides opportunities for meaningful contributions to AI-driven products, ensuring that your work has a significant impact on both the company and its users. Join a dynamic team where creativity is encouraged, and every voice matters, making it an ideal environment for those looking to thrive in a fast-paced, supportive setting.
Contact Details:
Big Internet Seller Services Inc Recruitment Team
