About BFG
BFG is a 100% Canadian, national IT and electrical services company. We deliver coast-to-coast field services, implementation, and a 24/7 Support and deployment center staffed by BFG employees, supporting some of Canada’s largest national retailers and enterprise businesses.
Role Summary
The Intermediate ServiceNow Administrator / Developer supports, configures, and enhances BFG’s and clients ServiceNow platforms. Working under the direction of the Senior Product Development Specialist, you will handle day-to-day administration, build and test enhancements, and support the integrations and workflows behind our 24/7 operations. This role suits someone with solid hands-on ServiceNow experience who is ready to take on more complex development work.
Key Responsibilities
Platform Administration
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Perform day-to-day administration of ServiceNow, including users, groups, roles, access controls, and data quality.
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Resolve and troubleshoot platform issues for internal users and external clients, escalating complex problems as needed.
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Assist with upgrades, patches, and family releases, including regression testing.
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Monitor platform health and performance.
Development & Configuration
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Configure and develop business rules, client scripts, UI policies, UI actions, and script includes.
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Build and maintain Flow Designer flows, catalog items, and record producers.
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Support enhancements to ServiceNow modules, as required.
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Build reports and dashboards for operational and customer reporting.
Integration Support
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Support and troubleshoot integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and IntegrationHub.
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Help build and enhance integrations under the guidance of senior team members.
Requirements & Delivery
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Take part in requirements sessions and help document user stories, specifications, and test cases.
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Contribute to sprint planning, testing/UAT, and deployments using update sets and standard release practices.
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Support trials, testing, and root cause analysis alongside cross-functional teams.
Documentation & Improvement
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Maintain configuration documentation, guidelines, and runbooks.
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Identify and recommend improvements to platform processes, automation, and user experience.
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Other duties as assigned.
Qualifications
Required
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Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent experience.
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2–4 years of hands-on ServiceNow administration and/or development experience.
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Working proficiency in JavaScript and GlideScript (server- and client-side APIs).
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Experience with Flow Designer, business rules, client scripts, and ACLs.
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Understanding of REST/SOAP APIs and basic integration troubleshooting.
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Exposure to Agile/Scrum delivery.
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Strong communication, analytical, and problem-solving skills.
Preferred
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ServiceNow Certified System Administrator (CSA).
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ServiceNow Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) credential in a relevant module.
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Experience with IntegrationHub, Service Portal, or Workspace configuration.
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Experience in IT services, field services, or managed services environments.
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ServiceNow Administrator / Developer (Intermediate) in Markham employer: BFG Enterprise
BFG is an exceptional employer for the Senior Electrical Project Manager role, offering a dynamic work environment in Markham that fosters collaboration and innovation. With a strong commitment to employee growth, BFG provides ample opportunities for professional development and mentorship, ensuring that team members can thrive in their careers. The company prioritizes safety and quality, creating a supportive culture where employees can take pride in delivering successful projects while enjoying a healthy work-life balance.
