Regional Service Manager – Ontario in Richmond Hill

Full-Time, Permanent

Location: Ontario; office currently in Richmond Hill and expected to relocate

Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m.

Work Arrangement: Hybrid: approximately three days per week in the office or visiting technicians and customers

Travel: Approximately two days per week throughout Ontario; occasional overnight travel may be required

Compensation: Base salary up to approximately $130,000, plus a 13% annual performance bonus

Perks:

• Competitive compensation with a base salary of up to approximately $130,000, depending on experience
• 13% annual performance bonus, paid once per year
• Prorated first-year bonus based on the employee’s start date
• Group benefits, including dental and vision coverage, beginning after one month
• Company pension plan with employer matching, beginning on the first day of employment
• Company vehicle and 407 transponder provided for business travel
• Company-provided laptop and required business technology
• Short-term and long-term disability benefits
• Wellness program
• Scholarship program
• Training reimbursement program
• Supportive, family-oriented work environment

Company Overview: Our client is a leading supplier of equipment, systems, and service solutions for the food industry. The organization offers a broad portfolio that includes cooking, food preparation, refrigeration, bakery, warewashing, waste-management, weighing, wrapping, and labelling systems.

Required Experience and Qualifications:

• Diploma or bachelor's degree in Business Administration, Management, Engineering, Technical Services, or a related discipline preferred; equivalent industry experience will be considered.
• Seven or more years of service management, operations leadership, or technical field-service experience.
• A minimum of three to five years leading managers, supervisors, or multi-site service operations.
• Proven experience managing a P&L, budgets, forecasts, and financial performance.
• Experience leading large mobile workforces and field-service teams across a broad geographic region.
• Demonstrated success improving operational efficiency, technician productivity, service quality, and business performance.
• Strong customer-facing leadership and relationship-management experience.
• Excellent coaching, mentoring, performance-management, conflict-resolution, and decision-making skills.
• Ability to interpret and act on operational and financial data.
• Project-management and organizational skills.
• Proficiency with Microsoft Office and service-management systems.
• Willingness and ability to travel throughout Ontario approximately two days per week.

Transferable Industry Experience: Direct commercial kitchen-equipment experience is not mandatory. Candidates may come from service-intensive industries that operate large mobile technician teams, including: HVAC, Compressors, Commercial food-service equipment, Industrial equipment, Mechanical or technical field services, Other businesses operating large mobile service teams.