Bilingual Customer Service Representative/Order Management-HYBRID
Full-Time, PERM Location: Mississauga-HYBRID (2 Days in Office, 3 Days Work from Home) Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or 9pm to 5pm)-Flexible Salary: $60K-$65K Company: Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.
Job Summary:
The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders. In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.
PERKS:
- Benefits: Medical, Dental, Vision
- Pension Plan and RSP matched by company 3%
- Excellent salary and great place to work
- Life Insurance. STD, LTD
- Gym membership with Goodlife
- Tuition reimbursement
- North American Training Academy
- Holiday parties and other monthly social events
- Open door management that promotes employee trust and autonomy
Skills and Abilities:
- A minimum of 3 years of full Order Management
- Must be Fully Bilingual English and French
- Strong customer service and troubleshooting skills
- Computer literate, including effective working skills of MS Office and Lotus Notes
- Exceptional conflict resolution, negotiation, and objection handling skills
- Customer Focus
- Excellent interpersonal skills
- Teamwork
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
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Bilingual Customer Service Representative/Order Management - HYBRID * in Mississauga employer: Beyond Bilingual Inc.
Join a leading Canadian supplier of automotive and industrial products in Mississauga, where you will thrive in a vibrant and inclusive culture that celebrates its employees. With competitive compensation, comprehensive benefits from day one, and ample opportunities for professional growth, this role as Sales Director, Aftermarket offers a chance to make a significant impact while enjoying a supportive work environment. Engage in community involvement initiatives and enjoy perks like fitness reimbursements and fun workplace events, making this an excellent place to advance your career.
