Bilingual Client Support Specialist, Client Relationship & Support
Full-Time, PERM
Location: Mississauga-HYBRID
Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch
Salary: Up to 65K
Client
Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented professional to join their Customer Service team.
Summary
The Client Support Specialist, Client Relationship & Support is responsible for executing day-to-day Manufacturer Account activities for an assigned portfolio of customer accounts, including manufacturers, hospitals, and healthcare partners. The role supports the Director of Customer Service by managing and coordinating manufacturer programs, building strong client relationships, supporting business reviews and performance reporting, resolving customer inquiries, and delivering exceptional customer service that supports organizational and patient care priorities.
PERKS
- Health Benefits provided day 1
- Tuition reimbursement
- Yearly Bonus
- DPSP
- Opportunity for Growth to Supervisory roles or Project Management positions
- 3 weeks' vacation
- Personal/sick days + client is flexible
- Beautiful Workspace
- Great work culture
Requirements
- Post-secondary education in Business Administration, Marketing, Communications, Healthcare Administration, Supply Chain, or a related field is preferred.
- 2-3+ years of experience in customer service, client services, account management, customer success, sales support, or relationship management is preferred.
- Experience managing or supporting a portfolio of B2B customer accounts and building strong long-term client relationships is strongly preferred.
- Experience coordinating client meetings, business reviews, presentations, performance reporting, and issue resolution would be considered an asset.
- Experience supporting manufacturers, hospitals, pharmacies, healthcare partners, distributors, or other complex customer environments would be an asset.
- Strong proficiency with ERP systems, Microsoft Office, Excel, PowerPoint, and customer/account management tools.
- Excellent written and verbal communication skills with the confidence to communicate professionally with clients and internal stakeholders.
- Strong relationship-building, customer service, problem-solving, and organizational skills.
- Excellent attention to detail with the ability to prepare accurate reports, presentation data, customer records, and follow-up documentation.
- Ability to manage multiple priorities, work independently, and coordinate activities across internal and external stakeholders.
- Experience in pharmaceutical, healthcare, hospital, distribution, supply chain, or another service-focused industry would be considered an asset.
- Bilingual English/French language skills are essential for this role.
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