Support Advisors in Montreal through bilingual French and English service desk assistance, troubleshooting everyday IT issues by phone with calm, clear communication.
This contract role is for a Bilingual ATS Service Desk Specialist II supporting Advisors, Assistants, and Multi-Advisor Corporations. You will address simple and complex IT problems while helping clients reach efficient resolutions. The work requires call centre or technical support experience, strong troubleshooting, and customer-focused communication.
Key Responsibilities:
- Answer calls from the Advisor community
- Listen carefully to understand reported IT problems
- Ask clear questions to identify appropriate solutions
- Use the Knowledgebase and experience to resolve client issues
- Explain technical information clearly and simply
Requirements:
- Minimum one year in call centre or technical support
- Fluency in spoken and written French and English
- Strong de-escalation skills under pressure
- Excellent communication and white-glove customer service mindset
- Strong troubleshooting and problem-solving abilities
Apply your bilingual support, troubleshooting, and de-escalation skills as an ATS Service Desk Specialist II in Montreal.
Bilingual ATS Service Desk Specialist in Montréal employer: Bevertec
At Bevertec, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Toronto. Our commitment to employee growth is evident through continuous training opportunities and the chance to lead impactful projects that shape the public sector landscape. Join us to be part of a dynamic team where your expertise in PeopleSoft HCM will not only be valued but also rewarded with competitive benefits and a supportive environment.
