Operations Manager in Calgary

Location: Alberta

Type: Full-time, Permanent

Salary: $100,000 - $125,000 + bonus

Lead a multi-site portfolio for Canada’s leading janitorial and maintenance services provider. BEST For a Cleaner World keeps high-traffic public facilities running across Canada, from airports to major commercial properties. Our purpose is to make a positive impact on people’s lives: our clients’, our communities’ and our own team’s. We’re looking for experienced Operations Managers to own large regional portfolios in Alberta. This is a leadership role with real P&L accountability, a strong operational team behind you, and room to shape how your region grows.

What you’ll do:

• Lead, coach and develop Site Managers and Assistant Site Managers to hit monthly, quarterly and annual productivity and performance targets.
• Own your region’s budgets: build quarterly and annual forecasts, review monthly P&Ls, and control costs to stop revenue leakage.
• Track site KPIs and turn the data into action on productivity, client satisfaction and service quality.
• Build long-term client relationships and take part in new contract negotiations.
• Hire, onboard and train site leadership, and oversee new-hire training across your region.
• Make sure every location is properly staffed, professionally managed and compliant with BEST standards, employment standards and OH&S requirements.
• Plan succession and develop talent so your region is ready to grow.
• Act as the link between head office and the field, putting company initiatives into practice and reporting on operational performance to senior leadership.
• Improve procedures and service systems in line with industry trends.

What you bring:

• 5+ years of multi-site operations leadership in a service environment, with direct responsibility for financials, budgets, safety and HR.
• Experience in janitorial, facilities management, building services or a similar contract-services industry (strongly preferred).
• Working knowledge of the Employment Standards Act and Occupational Health and Safety legislation.
• A good read on income statements, forecasts and budgets, plus strong MS Office skills.
• A servant-leadership style: you build teams that perform and stay.
• Excellent written and verbal communication with staff, head office and clients.
• The ability to analyze, prioritize, negotiate and deliver on strategic goals while priorities shift.
• A business-related post-secondary degree.
• A valid driver’s licence with an acceptable driver’s abstract.
• Willingness to respond to urgent business needs outside regular hours.

Why BEST:

• A nationally recognized culture and nine consecutive years as a Best Managed Company.
• Ownership of a significant regional portfolio with the support of an established organization.
• Clear paths for growth as we continue to expand.
• Benefits Package, RSP Match, Car Allowance.

BEST is committed to a diverse, equitable and inclusive workplace. We welcome applications from visible minorities, women, members of the 2SLGBTQ+ community, Indigenous peoples, persons with disabilities and veterans. Accommodations are available on request throughout the recruitment process.