At a Glance
- Tasks: Manage SAP incidents and improve processes while collaborating with teams.
- Company: Join Arvato, a leading global 3PL service provider in supply chain management.
- Benefits: Competitive salary, health benefits, flexible spending accounts, and ongoing development opportunities.
- Other info: Dynamic work environment with a focus on collaboration and growth.
- Why this job: Make an impact in logistics excellence and shape global supply chains.
- Qualifications: 5+ years of SAP support experience and strong communication skills required.
The predicted salary is between 95000 - 105000 $ per year.
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally.
We’re looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT community. The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend the necessary improvements. This will take a solid understanding of SAP, understanding integration points and knowledge of our business processes. The position requires strong communication and organizational skills as well as a follow-through mentality.
The SAP Support Analyst is responsible for writing functional specifications in the SCM area, especially focused on order to cash, procurement to pay, inventory and warehousing. The candidate plays a significant role during implementation, provides ongoing SAP support, drives continuous improvements and plays a key role for SAP upgrades or other major projects with SAP. The SAP Support Analyst will also be a major source of training, including updating others on any changes that have been made and training new hires. The candidate must possess the ability to train individuals one-on-one, as well as presenting to a larger classroom.
Key Responsibilities:
- Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects.
- Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues.
- Work with business users to gather more details on new SAP issues, categorize the issues accurately to help address them in a timely manner.
Qualifications:
- Bachelor's degree in computer science or closely related field preferred; equivalent experience will be considered.
- 5+ years of SAP support/implementation experience required.
- 2+ years of ABAP and debugging experience required.
- SD, MM, IM preferred; LES experience is a plus.
- Mobisys (mobile application), IDoc’s (EDI), QM is a plus.
- ITIL certification preferred.
Additional Information:
Salary range for Ontario, CA: $95,000-$105,000 per year. Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.
SAP Analyst in Winnipeg employer: Bertelsmann
Arvato is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to contribute their ideas and grow professionally. With comprehensive benefits including medical, dental, and ongoing development opportunities, Arvato supports its team members in achieving both personal and career goals while being part of a global leader in supply chain management. Located in Ontario, CA, this role as an SAP Support Analyst offers the chance to make a significant impact within a dynamic environment focused on logistics excellence.
