At a Glance
- Tasks: Support franchise locations to ensure top-notch food quality and customer service.
- Company: Join Bento, a global leader in food service with over 12,000 locations.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for career growth.
- Other info: Flexible hours and travel required; embrace diversity and sustainability.
- Why this job: Be part of a dynamic team making a real impact in the food industry.
- Qualifications: 3+ years in multi-unit management, strong communication, and leadership skills.
The predicted salary is between 47250 - 57750 $ per year.
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and the United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.
Job Responsibilities
- Conduct daily visits to franchise locations to ensure adherence to Bento Sushi’s standards for product quality, food safety, and customer service.
- Provide hands-on support to address operational gaps, working closely with the Regional Manager and Director for follow-up.
- Support franchisees by providing re-training to address operational challenges and ensure adherence to brand standards.
- Assist the operations team by covering emergency shifts, maintaining smooth operations and service levels during staffing shortages.
- Support major new store openings and transitions, ensuring operational needs are met for a seamless launch.
- Assist during major company events and initiatives.
- Maintain clear communication with operations and HQ.
- Relay franchise feedback to the operations team to ensure timely support from managers or HQ as needed.
Qualifications
- Minimum of 3 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry.
- Strong communication, training, and leadership skills.
- Ability to adapt quickly to changing environments and solve problems effectively.
- Ability to travel within an assigned region and work flexible hours — including evenings, weekends, and unplanned or extended schedules — to support operational needs across multiple locations.
- Reliable access to a car and a valid driver’s license.
Benefits
- Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
- Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a car allowance, bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
- Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
- We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
- As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
Food Service Operations Support Specialist in Toronto employer: Bento Inc.
At Bento Sushi, we pride ourselves on being an exceptional employer that values collaboration, diversity, and employee growth. As a Food Service Operations Support Specialist, you will enjoy a competitive compensation package, extensive training opportunities, and the chance to make a meaningful impact in a dynamic work environment across Canada and the United States. Join us in our commitment to excellence and sustainability while working alongside a passionate team dedicated to creating better food for everyone.
