Customer Service Agent – Industrial Sales
Full-Time | Permanent | On-Site Salary: $52,000 - $70,000 per year
Build Your Future With Us
We are looking for a Customer Service Agent – Industrial Sales to support our operations and contribute to achieving our performance objectives. If you are recognized for your attention to detail, problem-solving abilities, customer focus, and ability to thrive in a fast-paced environment, we would like to meet you.
Why Join Us?
- Comprehensive group insurance coverage
- Structured, collaborative, and supportive work environment
- Opportunities for professional growth and development
- Meaningful role with a direct impact on company performance
- Involvement in continuous improvement initiatives
- An additional full week off during the holiday season, beyond your regular vacation entitlement
Your Role
As a Customer Service Agent, you will manage customer requests throughout the sales cycle. You will identify customer needs, provide product recommendations, and deliver outstanding service. You will build long-term relationships based on trust while ensuring efficient order processing, delivery coordination, and after-sales support.
Key Responsibilities
Customer Support & Sales Administration
- Serve as the primary point of contact for industrial customers
- Identify and respond to customer needs
- Inform and advise customers on products and solutions
- Enter, process, and follow up on customer orders
- Prepare and process quotations
- Obtain approval from the appropriate Account Manager for quotations exceeding $2,000
Administrative & Operational Support
- Perform clerical and administrative tasks supporting sales and production activities
- Direct customer inquiries and issues to the appropriate internal resources
- Receive, document, and follow up on customer complaints and non-conformities
- Provide coverage for other employees during vacations or absences when required
What We're Looking For
- Strong communication skills with the ability to manage multiple communication channels and stakeholders
- Excellent interpersonal skills, tact, and diplomacy
- Resourceful, autonomous, and able to manage multiple priorities
- Strong organizational skills and ability to perform under pressure
- Proficiency in both metric and imperial measurement systems
- Good computer skills, including Microsoft Office and Internet-based applications
Qualifications
- Diploma or training in administration, sales, customer service, or a related field
- 1-3 years of experience in sales, customer service, or a similar role
- Knowledge of sales and customer service principles and techniques
A Team Where Your Impact Matters
Join a dedicated team where your contribution makes a difference every day. Your commitment to customer satisfaction and operational excellence will play a key role in our continued success.
CUSTOMER SERVICE AGENT in Saskatoon employer: Ben-Mor Cables Inc.
Ben-Mor is an exceptional employer that prioritizes quality and employee development in a dynamic work environment. With comprehensive benefits starting from day one, including health insurance and three weeks of vacation, employees are encouraged to maintain a healthy work-life balance while contributing to meaningful projects. Join a growing company where your expertise is valued, and you can make a tangible impact on operations across North America.
