Shape national customer experience strategy with omnichannel leadership, CRM expertise, and data-driven decision-making at Belron Canada in a hybrid role. As National Manager, Customer Experience, you will define the vision and lead initiatives across the customer journey. You will champion customer insights, influence senior stakeholders, and guide strategies supporting conversion, loyalty, and retention. The role spans digital experience, retail touchpoints, and technology investments. Key Responsibilities:
Define and lead the comprehensive national Customer Experience strategy Lead omnichannel initiatives across the entire customer journey Guide roadmaps for Qualtrics, Salesforce, and PAT Champion customer insights with senior leadership Monitor KPIs including conversion, NPS, and satisfaction Requirements:
University degree in Business Administration or related field 8+ years of senior-level Customer Experience leadership experience Experience with marketing automation tools and CRM platforms Experience scaling customer success teams, systems, and processes Strong analytical, communication, and cross-functional leadership skills Lead omnichannel transformation, customer insights, CRM strategy, and performance improvement as Belron Canada’s national Customer Experience leader.
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National Customer Experience Director in Montréal employer: Belron
Belron Canada is an excellent employer that prioritizes a customer-driven culture and values the growth of its employees. With a focus on coaching and performance management, team members are empowered to build meaningful relationships with customers while enjoying opportunities for professional development in a supportive environment. Located in a vibrant community, Belron offers a dynamic workplace where innovation and teamwork thrive, making it an ideal place for those seeking a rewarding career in service excellence.
