At a Glance
- Tasks: Lead a team to enhance application support and improve user experience in the automotive glass sector.
- Company: Belron Canada, a leader in automotive glass innovation and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Join a collaborative team focused on innovation and customer satisfaction.
- Why this job: Make a real impact on service quality while mentoring and developing your team.
- Qualifications: 8+ years in application support with strong ITIL knowledge and communication skills.
The predicted salary is between 79200 - 96800 $ per year.
Elevate your career as the Application Support Team Lead at Belron Canada, where innovation meets operational excellence in the automotive glass sector.
In this role, you'll oversee application support operations, manage team development, and ensure compliance with performance metrics.
Your technical leadership will enhance the business applications' stability and user experience, making a real difference in service quality across platforms such as ERP and Point-of-Sale systems.
Engaging with diverse teams is a key component of this position.
Key Responsibilities
- Mentor and develop team members for career growth
- Lead incident management and resolution strategy
- Oversee application support activities across multiple systems
- Maintain knowledge base and operational documentation
- Prepare and share service quality reports with stakeholders
Requirements
- A minimum of 8 years in application support
- Understanding of ITIL processes and relevant tools
- Proficient in Service Now, Azure Dev Ops, and Confluence
- Strong communication skills in English and French
- Capable of handling high-pressure situations
With your leadership and technical acumen, you'll enhance service delivery and customer satisfaction at Belron Canada.
Belron Canada Application Support Team Lead in Montréal employer: Belron
Belron Canada is an excellent employer that prioritizes a customer-driven culture and values the growth of its employees. With a focus on coaching and performance management, team members are empowered to build meaningful relationships with customers while enjoying opportunities for professional development in a supportive environment. Located in a vibrant community, Belron offers a dynamic workplace where innovation and teamwork thrive, making it an ideal place for those seeking a rewarding career in service excellence.
