At a Glance
- Tasks: Lead client support operations and enhance services for individuals with physical disabilities.
- Company: Bellwoods Centres for Community Living Inc., a leader in community support.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Join a dynamic team focused on quality improvement and community impact.
- Why this job: Shape the future of community support and empower individuals through innovative leadership.
- Qualifications: Post-secondary degree and five years of leadership experience in client-facing operations.
The predicted salary is between 121500 - 148500 $ per year.
Lead client support operations at Bellwoods Centres for Community Living Inc., using quality improvement and workforce planning to strengthen services. This senior leadership role reports to the Chief Operating Officer. The Director oversees client-facing operations for people with physical disabilities across housing, community, and transition services. Responsibilities span service delivery, transitions programming, community partnerships, and operational integration. The mandate emphasizes safe, consistent, sustainable services supported by data, evidence, and measurable objectives.
Key Responsibilities:
- Provide strategic leadership across client service operations
- Monitor performance, client outcomes, risks, and opportunities
- Oversee workforce planning, scheduling strategy, and system optimization
- Advance quality improvement, innovation, and operational accountability
- Coach leaders and develop collaborative, accountable teams
Requirements:
- Post-secondary degree in a relevant field
- At least five years of progressive leadership experience
- Experience leading complex client-facing operations
- Expertise in quality improvement, accreditation, and resource optimization
- Knowledge of funding, risk, change, and legislative requirements
- Bring client-centred leadership, operational expertise, and evidence-based decision-making to Bellwoods’ evolving community support services.
Director Client Support Operations in Toronto employer: Bellwoods Centres for Community Living
At Bellwoods Centres for Community Living Inc., we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee growth is reflected in our robust training programs and leadership development opportunities, ensuring that our team members thrive while making a meaningful impact in the lives of individuals with physical disabilities. Located in a vibrant community, we offer a collaborative culture that values innovation and quality improvement, making it an ideal place for passionate professionals seeking to advance their careers in client support operations.
Contact Details:
Bellwoods Centres for Community Living Recruitment Team
