At a Glance
- Tasks: Lead major incident responses and ensure customer satisfaction through effective issue management.
- Company: Join Bell Business Markets, a leader in telecommunications with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and drive service excellence.
- Why this job: Make a real impact by resolving critical incidents and enhancing customer experiences.
- Qualifications: Telecommunications knowledge, strong analytical skills, and proven customer service experience.
The predicted salary is between 72000 - 88000 $ per year.
Lead major incident response for Bell Business Markets in a hybrid Canadian position, using technical guidance and customer-focused service management. As an Operations Service Desk Problem/Incident Manager, you support Managed Services customers during Day 2 activities. You manage customer-related problems and incidents across enterprise services, including networks, voice, security, and applications. Your work helps maintain service assurance and customer satisfaction through coordinated, end-to-end issue management.
Key Responsibilities:
- Act as escalation contact for customer service assurance issues
- Lead major incidents through their lifecycle to resolution
- Provide leadership and technical guidance during conference calls
- Coordinate communications among teams, partners, and suppliers
- Produce and review timely post mortem reports
Requirements:
- In-depth telecommunications industry knowledge
- Knowledge of data centers, LAN/WAN, VoIP, and security solutions
- Strong analytical and deductive reasoning capabilities
- Proven customer service skills and quality focus
- Advanced knowledge of Bell Business Markets products and services
Apply incident leadership, telecommunications expertise, and customer service skills to support Bell Business Markets and enterprise customers.
Major Incident Manager employer: Bell
At Bell Canada, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Senior Security Architect, you will benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that values your contributions. Located in a vibrant community, our team is dedicated to empowering employees to thrive while making a meaningful impact in the field of information security.
