At a Glance
- Tasks: Lead major incident responses and ensure customer satisfaction through effective issue management.
- Company: Join Bell Business Markets, a leader in telecommunications with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and develop your career.
- Why this job: Make a real impact by resolving critical incidents and enhancing customer experiences.
- Qualifications: Telecommunications knowledge, strong analytical skills, and proven customer service experience.
The predicted salary is between 72000 - 88000 $ per year.
Lead major incident response for Bell Business Markets in a hybrid Canadian position, using technical guidance and customer-focused service management. As an Operations Service Desk Problem/Incident Manager, you support Managed Services customers during Day 2 activities. You manage customer-related problems and incidents across enterprise services, including networks, voice, security, and applications. Your work helps maintain service assurance and customer satisfaction through coordinated, end-to-end issue management.
Key Responsibilities:
- Act as escalation contact for customer service assurance issues
- Lead major incidents through their lifecycle to resolution
- Provide leadership and technical guidance during conference calls
- Coordinate communications among teams, partners, and suppliers
- Produce and review timely post mortem reports
Requirements:
- In-depth telecommunications industry knowledge
- Knowledge of data centers, LAN/WAN, VoIP, and security solutions
- Strong analytical and deductive reasoning capabilities
- Proven customer service skills and quality focus
- Advanced knowledge of Bell Business Markets products and services
Apply incident leadership, telecommunications expertise, and customer service skills to support Bell Business Markets and enterprise customers.
Major Incident Manager in Halifax employer: Bell
At Bell Canada, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Senior Security Architect, you will benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that values your contributions. Located in a vibrant community, our team is dedicated to empowering employees to thrive while making a meaningful impact in the field of information security.
