Support Intact customers through digital tools and phone service in a hybrid role based in Laval or Montreal Downtown. French and English are required.
As a Bilingual Customer Service Representative in Intact's Digital Centre of Expertise, you will answer customer calls and resolve account needs. The position supports AutomériteTM customers through phone service, online tools, and the mobile app. You will work Monday to Friday from 11:00 a.m. to 8:00 p.m., with one rotating Saturday shift every four weeks.
Key Responsibilities:
- Answer incoming calls with outstanding customer service
- Serve as first telephone contact for AutomériteTM customers
- Answer questions and adjust customer accounts
- Guide customers through online and mobile self-service tools
- Send policy documents and resolve customer issues
Requirements:
- At least six months of experience
- French and English bilingualism for regular customer service calls
- Computer proficiency with Apple and Android applications
- Microsoft Office Suite and other application skills
- Authorization to work in Canada
Bring bilingual communication, computer skills, and customer service experience to Intact's Digital Centre of Expertise in Quebec.
Bilingual Digital Customer Service Representative in Montréal employer: belairdirect
At Intact, we prioritise our employees by fostering a supportive and inclusive work environment that encourages growth and collaboration. As a Senior Brand Planning and Reporting Advisor, you will have the opportunity to shape impactful brand strategies while enjoying competitive financial rewards and professional development opportunities. Our commitment to diversity and respect ensures that every team member feels valued and empowered to contribute their unique perspectives, making Intact an exceptional place to build your career.
