Application Analyst

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre‑optic network. With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high‑impact environment where your work matters, you will feel right at home. Our headquarters is located in Toronto’s super‑hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

• We Are Challengers: We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership.
• We Are United: We operate as one team. Collaboration is core to how we work, and every idea matters.
• We Care: We care deeply about our employees, partners, customers, and communities.

The Role

We are seeking an Application Analyst to support, configure, and optimize our core enterprise applications. This role requires an analyst who is proficient in a wide range of standard IT procedures within the application domain and can work independently to deliver on project‑level goals with minimal oversight. As the hands‑on expert for your team’s technology domain, you will leverage a deep, practical understanding of applications and infrastructure to resolve complex, non‑routine technical issues.

What You’ll Do

• Application Delivery & Problem Solving: Manage your own time and tasks within a broader project plan, delivering project‑level goals with minimal oversight.
• Complex Troubleshooting: Resolve moderately complex technical application problems that may require investigation but fall within your domain.
• Application Health: Apply standard procedures to ensure application health and effectively mitigate system interruptions.
• Process Improvement: Use best practices and knowledge of functional issues to improve application processes, designs, or services.

Technical Proficiency & Standards

• Standard Procedures: Utilize your proficiency in a wide range of standard IT procedures to maintain system health.
• Advocating Standards: Play a key role in defining and advocating for your team's technical standards and best practices.
• Team Alignment: Understand the responsibilities of adjacent teams within the broader IT function.
• Team Support: Actively connect with peers to both ask for and offer help.

What You Bring

• 3+ years of experience in application support, systems analysis, or a related technical field.
• Proven experience managing your own time and delivering project‐level goals with minimal oversight.
• Demonstrated ability to resolve moderately complex technical problems that require investigation.
• Experience defining technical standards or best practices for an application team.
• Knowledge of technology systems, OSS, BSS, or web platforms in one or more areas.
• Knowledge of ITIL best practices and ITSM tools (e.g., ServiceNow, Jira).
• Monitoring and log management tools (e.g., Grafana).
• Version control systems (e.g., GitLab).
• Scripting and process automation.

What’s in it for you

A united, values‑driven culture that genuinely cares about people, collaboration, and community. A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well‑being. An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal‑opportunity employer. We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you.