Support Membee customers through live chat and tickets while improving AI-assisted service for membership software users. This is a remote, one-year contract.
As an earlier-career Product Support Specialist, you will support membership, events, finance, CRM, and website tools. You will write help content, build in-product guidance, improve Buzz, and share customer insights with product and engineering. The role reports to the General Manager, Care.
Key Responsibilities:
- Answer live chats and support tickets thoroughly
- Write help content and build in-product guidance
- Review Buzz answers and address support gaps
- Trace ticket causes and recommend improvements
- Document usability patterns for product and engineering
Requirements:
- Two or more years supporting SMB or enterprise SaaS
- Clear, structured writing for articles and reports
- Strong root-cause thinking about customer problems
- Comfort with AI tools and improving customer outcomes
- Curiosity about membership-based organizations
Bring customer support, structured writing, and AI curiosity to improve Membee's SaaS experience for lean organizations.
AI-Enabled SaaS Support Specialist in Ottawa employer: Beacon Holdings
At Beacon, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in vibrant cities like Toronto and San Francisco, we offer competitive benefits, a commitment to employee growth, and the opportunity to work on cutting-edge AI initiatives. Join us to be part of a dynamic team where your leadership will not only shape our engineering practices but also contribute to meaningful advancements in technology.
