Be Membee's customer voice across support tickets, help content, and product feedback. Work remotely on a one-year parental-leave contract with possible extension.
This Product Support Specialist role suits an earlier-career support professional who wants practical exposure to an AI-enabled SaaS business. You will help customers use membership, events, finance, CRM, and website tools while identifying why tickets happen. Your findings will guide documentation, AI responses, UI/UX changes, and product priorities.
Key Responsibilities:
- Resolve customer questions through chat, tickets, and phone
- Test features against plans and update documentation
- Improve Buzz by reviewing answers and gaps
- Recommend changes that reduce overall ticket volume
- Pass churn risks and upsell signals to Customer Success
Requirements:
- Two or more years in SMB or enterprise SaaS support
- Ability to explain complex ideas clearly in writing
- Root-cause approach to customer issues
- Comfort using AI tools and learning products quickly
- Warm communication with lean teams and volunteer boards
Use customer analysis, SaaS support, and clear communication to make Membee easier for small organizations to operate.
Membee Customer Support Analyst in Calgary employer: Beacon Holdings
At Beacon, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in vibrant cities like Toronto and San Francisco, we offer competitive benefits, a commitment to employee growth, and the opportunity to work on cutting-edge AI initiatives. Join us to be part of a dynamic team where your leadership will not only shape our engineering practices but also contribute to meaningful advancements in technology.
