At a Glance
- Tasks: Provide top-notch deskside and remote support for end users in a Microsoft 365 environment.
- Company: Join a leading financial client known for its commitment to technology and user satisfaction.
- Benefits: Competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and technology improvements.
- Why this job: Make a real difference by enhancing user experiences and supporting innovative tech solutions.
- Qualifications: Strong experience in end-user support and proficiency with Microsoft 365 applications.
The predicted salary is between 40 - 40 $ per hour.
Are you a dependable Deskside Support Analyst ready to deliver exceptional end-user support?
Working with one of our top financial clients, this role calls for a Senior Deskside Support Analyst (Microsoft 365 & End User Support).
This position involves providing comprehensive end-user support in a Microsoft-centric environment, supporting a primarily remote workforce with some onsite responsibilities, ensuring efficient technology operations and user satisfaction.
Pay rate range (CAD): $40.00/hr – $50.00/hr
Responsibilities
- Provide deskside and remote support for end users, troubleshooting hardware, software, connectivity, and access issues
- Support Microsoft 365 applications including Outlook, Teams, Share Point, One Drive, and Office suite
- Deploy, configure, and maintain laptops, peripherals, and mobile devices
- Manage user onboarding, offboarding, and access requests
- Support security protocols such as permissions, MFA, device compliance, and account administration
- Assist with internal and customer-facing application troubleshooting and support payment processing systems
- Coordinate incident resolution, service requests, and user issue tracking
- Document procedures, configurations, and troubleshooting activities accurately
- Support meeting room technology and basic AV systems
- Collaborate with vendors, internal teams, and external contacts to facilitate technology improvements and upgrades
- Support operational initiatives and participate in technology enhancement projects
- Desired Skill-Set
- Strong experience in deskside and end-user support
- Proficient with Microsoft 365, including Outlook, Teams, Share Point, and Office applications
- Demonstrated troubleshooting skills across hardware, software, networking, and applications
- Knowledge of Windows desktop support and device management
- Familiarity with user administration, security, MFA, and access management
- Excellent customer service and communication skills
- Ability to work independently in a small team environment
- Strong organizational skills and attention to detail
- Reliable with the ability to support remote and onsite users
- Nice to Have
- Experience supporting payment processing systems
- Exposure to Microsoft Intune or endpoint management platforms
- Basic networking knowledge
- Support experience with AV and meeting room technology
- Experience working within managed services or consulting environments
Beach Head is an equal opportunity agency and employer.
We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability.
Beach Head or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching.
These tools assist our recruiters and our clients, and do not replace human decision-making.
This job posting represents a current or anticipated vacancy.
The position may be filled at any time, and the posting may be removed without notice once the role has been filled.
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Senior Deskside Support Analyst in Toronto employer: BeachHead Inc.
At BeachHead, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Senior Swaps Business Analyst, you will have the opportunity to collaborate with top-tier professionals in the financial sector, driving innovation in electronic trading and enhancing trading workflows. Our commitment to employee growth is reflected in our supportive culture, where continuous learning and development are encouraged, making us an exceptional employer for those seeking meaningful and rewarding careers in the heart of capital markets.
