At a Glance
- Tasks: Lead project teams to ensure client satisfaction and successful service delivery.
- Company: Join BDO, a leader in innovative Managed Services.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real impact by enhancing client relationships and driving success.
- Qualifications: 5+ years in client success or project management; Dynamics 365 experience preferred.
The predicted salary is between 90000 - 110000 $ per year.
Join BDO as a Customer Success Lead specializing in Microsoft Dynamics 365 Managed Services. Cultivate positive client relationships and manage high-impact projects.
We’re expanding our Managed Services practice and searching for a dynamic Customer Success Manager skilled in Microsoft Dynamics 365.
In this role, you will guide your team through project execution, ensuring high standards in service delivery while continuously improving client satisfaction.
Your leadership will be essential in building lasting relationships and achieving business goals for our clients.
Key
Responsibilities
- Guide project teams in successfully meeting clients' needs
- Manage action, change, and risk registers throughout engagements
- Track and report on engagement KPIs diligently
- Resolve conflicts and challenges with professionalism
- Conduct executive business reviews showcasing strategic value
Requirements
- 5+ years in client success, project management, or support
- Direct experience with Dynamics 365 managed services
- Preferred Agile, ITIL, or PMP Certification
- Proven ability to manage complex client relationships
- Bachelor’s degree in Technology or Business Management preferred
Drive exceptional client outcomes and enrich your professional expertise within an innovative team environment at BDO. #J-18808-Ljbffr
Customer Success Lead for Dynamics 365 in Montréal employer: BDO Canada
At BDO, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture that prioritizes employee growth and development. As a Senior Manager in our Bankruptcy Solutions team, you will benefit from ongoing training opportunities and the chance to lead impactful projects while working in a dynamic environment that values innovation and service excellence. Located in a vibrant community, BDO offers a unique opportunity to engage with diverse stakeholders and make a meaningful difference in clients' lives.
