Elevate your career as a Lead Client Success Manager with BDO, focusing on Microsoft Business Applications. Deliver strategic advisory and governance while ensuring client satisfaction across multiple engagements.
As the Lead Client Success Manager, you will spearhead the client success strategy within BDO's portfolio of Microsoft Dynamics365 and PowerPlatform projects. This position demands a blend of leadership skills, strategic advisory, and governance capabilities. Your role is vital in fostering long-term client relationships, driving measurable outcomes, and maintaining operational excellence in delivery.
Key Responsibilities:
- Develop client success strategies and executive advisory
- Establish governance frameworks for effective delivery
- Oversee portfolio and financial management practices
- Mentor and grow Client Success Managers and delivery teams
- Drive continuous improvement initiatives
Requirements:
- 8-12+ years in Client/Customer Success
- Experience with Microsoft Dynamics365 and/or PowerPlatform
- Proven team leadership and mentoring abilities
- Strong financial acumen and stakeholder management skills
- Bachelor's degree in related field
Leverage your expertise in client success and Microsoft solutions to drive transformation at BDO.
Lead Client Success Manager at BDO in Montréal employer: BDO Canada LLP
At BDO, we pride ourselves on being an excellent employer that values flexibility and inclusivity, making it an ideal place for a Senior Microsoft 365 Migration Specialist. Our hybrid work model allows you to balance your professional and personal life while contributing to impactful migration projects that enhance client experiences. With a strong focus on employee growth, we offer continuous learning opportunities and a collaborative work culture that empowers you to thrive in your role.
