Support high-volume customer orders in French and English as a Bilingual Customer Service Representative in Mississauga, with a hybrid schedule.
Working with Waters in the former BD business, you will serve as the primary contact for internal and external customers. The role uses SAP, Microsoft Office, and multiple communication channels to manage orders and inquiries. Success requires strong communication, multitasking, problem-solving, and cross-functional collaboration.
Key Responsibilities:
- Respond to order-related inquiries within established service levels
- Process orders across the complete order life cycle
- Initiate product and service complaints within required timelines
- Resolve customer concerns and support one-call resolution
- Provide updates and coverage for customer service regions
Requirements:
- University degree or college diploma
- Fluency in French and English, reading, speaking, and writing
- Minimum two years of customer service experience is an asset
- Strong proficiency with Microsoft Office tools
- ERP, call centre, Power BI, or CRM experience is an asset
Bring bilingual communication, SAP order processing, and analytical service skills to Waters' customer support team in Mississauga.
Bilingual Customer Service Representative employer: BD
Waters Corporation is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Senior Project Managers to thrive. With a commitment to employee growth, you will have access to continuous learning opportunities and the chance to work on groundbreaking projects that improve healthcare outcomes. Located in vibrant regions like British Columbia, Alberta, and Ontario, you will enjoy a dynamic work environment that values face-to-face collaboration and supports your professional journey.
