At a Glance
- Tasks: Coordinate patient care by scheduling and communicating with families and healthcare providers.
- Company: Join Bayshore HealthCare, a top employer in Canada dedicated to patient care.
- Benefits: Enjoy competitive salary, health benefits, paid time off, and retirement plans.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real impact in patient lives while growing your career in healthcare.
- Qualifications: Customer service experience, strong communication skills, and ability to multitask.
The predicted salary is between 38700 - 47300 $ per year.
Bayshore Health Care is one of the Canada's leading providers of home and community health care services and is a privately owned company.
Bayshore Health Care is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006.
In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario.
Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list.
Are you passionate about making a difference in patient care?
Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Primary Responsibilities
- Communicate: Professionally engage with patients, families, staff, and funder organizations
- Process: Quickly handle funder referrals and updates in the EMR (Procura)
- Review: Collaborate with Supervisors, field employees and patients to assess service needs
- Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
- Coordinate: Ensure consistent caregiver assignments and service delivery
- Notify: Keep patients and staff informed of initial and ongoing schedules
- Utilize: Optimize staff schedules to meet their availability and client care needs
- Document: Maintain accurate records in the EMR
- Resolve: Address patient concerns promptly and follow escalation pathways
Why Join Us?
- Immediate Impact: Make a real difference in the lives of employees, patients and their families
- Competitive Salary: Earn a competitive wage commensurate with experience
- Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
- Paid Time Off: Competitive leave time to ensure work-life balance
- Retirement Plan: Employer-contributed retirement savings plan
- Supportive Team: Be part of a collaborative and supportive team environment
- Growth: Opportunities for professional development and career growth
Education
- Secondary School Diploma
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
Experience and Abilities
- A minimum of two years related customer service experience, preferably in healthcare
- Proven customer service skills, preferably in healthcare or other high‐paced customer service environment
- Strong ability to communicate effectively, both written and orally, in English
- Ability to handle issues and problem solve with tact and diplomacy
- Excellent computer skills (Windows, Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast‐paced environment
- Proven organizational and teamwork skills; able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Advanced competency in keyboarding and scheduling software with a willingness to learn
- French language proficiency will be considered an asset and is a requirement for all Quebec locations
At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices.
Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact.
All offers are thoughtfully aligned with internal equity and external market competitiveness.
We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority.
Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza.
Recruiters will provide any role-specific requirements.
Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities.
We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person's purpose, potential, and well-being.
Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation.
To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.
Client Service Coordinator in Kingston employer: Bayshore HealthCare Ltd.
Bayshore HealthCare Ltd. offers a supportive work environment with a strong emphasis on work-life balance, providing daytime hours and no evening or weekend shifts for many positions. Employees benefit from competitive compensation, including medical and dental benefits for eligible roles, and the opportunity to work with a dedicated team committed to delivering high-quality care. The company is recognized as one of Canada's Best Employers, highlighting its commitment to employee satisfaction and professional growth.
