Elevate customer satisfaction as a Customer Service Associate at Bausch + Lomb's Vaughan Office. This hybrid role focuses on order management, customer relationship building, and sales support.
In this role, you'll engage with customers, manage order processing through SAP, and proactively resolve inquiries. Your expertise in customer service, enhanced by your bilingual skills in French and English, will be vital for delivering prompt and effective support. Expect to monitor phone queues and collaborate with key stakeholders to address operational issues efficiently.
Key Responsibilities:
- Manage order processing via email, fax, and SAP
- Act as primary customer contact for inquiries
- Resolve issues and analyze root causes effectively
- Monitor open queues for timely processing
- Communicate professionally with internal and external customers
Requirements:
- Degree or college diploma from a reputable institution
- Minimum 3 years of customer service experience
- Bilingual in French and English
- Proficiency in MS Office and SAP
- Strong analytical and problem-solving skills
Utilize your skills to foster customer loyalty and ensure compliance at Bausch + Lomb.
Customer Service Associate Bausch + Lomb in Vaughan employer: Bausch & Lomb GmbH
Bausch + Lomb is an exceptional employer that prioritizes the well-being and growth of its employees while fostering a collaborative and inclusive work culture. Located in Vaughan, this hybrid role allows for flexibility with two days in the office, promoting a healthy work-life balance. With a commitment to employee development and a strong focus on customer service excellence, Bausch + Lomb offers meaningful opportunities for career advancement within a globally recognized leader in eye health.
