Build e-commerce customer relationships as a Junior Customer Success Manager while learning storefront operations, fulfillment, payments, and issue resolution.
This early-career role supports customers throughout their journey and helps them gain value from products or services. You will onboard customers, understand their goals, solve problems, and coordinate with product, sales, marketing, and other teams. Experience may include customer success, customer service, sales, account management, hospitality, or owning an e-commerce business.
Key Responsibilities:
- Build reliable, responsive relationships with e-commerce customers
- Help customers onboard and understand offerings
- Track follow-ups and account activity in internal tools
- Troubleshoot issues and coordinate solutions across teams
- Identify opportunities improving satisfaction, retention, and growth
Requirements:
- One year managing customer success or an e-commerce business
- Understanding storefronts, fulfillment, payments, and customer issues
- Clear written and verbal communication skills
- Strong organization, ownership, and follow-through
- Entrepreneurial, self-motivated approach to customer success
Apply your e-commerce understanding, communication, and problem-solving skills to help customers succeed and build lasting relationships.
Junior E-Commerce Customer Success Manager in Ottawa employer: Bask Health
Bask Health is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about transforming healthcare through technology. With a focus on employee growth, we offer ample opportunities for professional development and collaboration in a fast-paced startup environment, ensuring that your contributions directly impact the success of our telehealth platform. Join us in Canada to be part of a mission-driven team that values creativity, communication, and meaningful engagement with our diverse healthcare clients.
