LoanIQ Chief Functional Analyst in Toronto

A career as a LoanIQ Chief Functional Analyst in the Global Corporate Investment Banking team means playing a key role in National Bank's technological transformation, optimizing and developing business applications and information systems, while working closely with a multidisciplinary team.

You will act as the primary link between business stakeholders and technology teams. You will analyze business processes, gather and document requirements, assess the impact of proposed changes, and translate business needs into clear functional specifications and acceptance criteria for developers, integration teams and vendors.

You will support LoanIQ enhancements, reporting requirements, production incidents, testing and releases. Responsibilities include:

• Facilitating requirements workshops
• Analyzing functional and data issues
• Coordinating user acceptance testing
• Validating delivered solutions
• Maintaining process and system documentation
• Supporting defect triage and root-cause analysis

Understand the strategy, issues and operational reality of the business lines to guide IT teams in developing efficient solutions. Perform complex analyses, identify gaps and make recommendations to optimize system efficiency and resolve problems. Document requests and prepare recommendations to design or adapt systems that meet needs and facilitate decision-making. Produce technical and functional specifications including expected system behaviors, use cases and interactions of users with the system. Design diagrams to model current and target processes. Work with your delivery team to define acceptance criteria and plan and execute functionality tests.

Your team The Capital Markets IT Vice-Presidency brings together specialists who work in an agile, proactive, and collaborative environment to seize opportunities, stay at the forefront of technology, and continuously improve processes. Within Capital Markets IT Delivery, you will join a team responsible for supporting critical financial applications and maintaining the stability of key business platforms. You will work closely with LoanIQ experts, developers, QA analysts, integration specialists, and release management teams. Our team is recognized for its collaborative approach, deep technical expertise, and strong focus on continuous improvement.

Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule. The Bank values continuous development and internal mobility. Our personalized training programs, based on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, language training and coaching and mentoring support are available to you at any time.

Prerequisites:

• University diploma in a related field and minimum 3 years of relevant experience as a Functional Analyst or Business Systems Analyst supporting enterprise or financial services applications
• Experience in managing processes and business requirements
• Proven experience in functional and technical analysis in delivering large-scale projects
• Experience with test scenarios and support for users
• Knowledge of LoanIQ, lending processes, SQL, reporting, data analysis, incident management and UAT are preferred
• Demonstrate proficiency with SQL
• Experience in agile delivery (Scrum, Kanban, safe) and knowledge of Atlassian tools (Jira, Confluence, etc.)
• Ability to think strategically, with analytical, synthesis and communication skills, excellent interpersonal skills and effective management of priorities.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!

What can you bring to our team? Why work at National Bank? For an environment that supports your career path. There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment. We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates!