Senior Administrative Agent

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization.

• Index participating loan portfolios, club deals, or silent partnerships in the LOAN IQ system according to established policies, standards and procedures.
• Oversee the administration of complex files, while providing advanced administrative support during professional activities.
• Collect, compile and ensure the quality of a variety of data.
• Independently perform various administrative activities in accordance with established policies, standards and procedures.
• Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service.
• Meet deadlines and ensure you meet quality standards.
• Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities.
• Identify operational issues, propose solutions and participate in the development of new procedures.

Your Team: Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the Manager of administrative support, your direct team has about twenty colleagues. Our team stands out for its excellence in customer service, its spirit of collaboration and its ability to adapt through various daily tasks. Working hours are on weekdays in hybrid mode.

Basic requirements:

• Three-year college diploma or academic equivalent, related to the industry, and four years of relevant experience.
• Experience in customer service.
• Good knowledge of commercial products and services.
• Experience with commercial files is desirable.
• Knowledge of LOAN IQ, CRM, TIP and ICOP applications is an asset.
• Autonomy, rigor, analytical mind and resourcefulness.
• Verbal and written communication skills.
• Strong priority management skills.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options.
• Employee Share Ownership Plan.
• Employee and family assistance program.
• Preferential banking services.
• Involvement in community initiatives.
• Virtual sleep clinic.

We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment, we’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

We aim, wherever possible, to provide a barrier-free and accessible environment to all employees. We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!

What can you bring to our team? Why work at National Bank? For an environment that supports your career path, there are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment, we foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates!