Senior Performance Advisor in Montréal

A career as a Senior Advisor in the Centre of expertise – Suspense Management team at National Bank means acting as an expert to support your colleagues and partners in implementing best suspense monitoring practices. Your analytical skills, leadership, diligence, experience in operationalizing new activities and knowledge of the Bank's operations will have a positive impact on the Bank's financial health.

Responsibilities include:

• Have a global perspective of suspense management challenges to support your colleagues and partners and suggest changes.
• Identify and mitigate the impacts related to changes brought about by initiatives and/or projects.
• Lead process improvement initiatives for the team or partner.
• Support colleagues in operationalizing the suspense management strategy and its governance.
• Plan and monitor your activities and those of your team daily.
• Represent the Centre of expertise in various forums and projects with several stakeholders.
• Work closely with the various stakeholders of the Centre of expertise, understand their needs and issues in order to align and influence discussions towards financial objectives.
• Handle complex cases and contribute to the financial suspense process.

Your team IT and Operations have more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes. Within the sector, you are part of a team of 10 colleagues at the Centre of expertise – Suspense Management and you’ll report to the Senior Manager. Our team stands out for its expertise and ability to transform complex issues into concrete, sustainable solutions.

Prerequisites:

• Bachelor’s degree in a related field and 5 years of relevant experience or master's degree in a related field and 3 years of relevant experience.
• Experience in data analysis and operational performance planning for the team.
• Experience in Operations, Process Improvement and Project Improvement.
• Experience in an advisory and influential role with management.
• Ability to manage multiple priorities and demonstrate discipline.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options.
• Employee Share Ownership Plan.
• Employee and family assistance program.
• Preferential banking services.
• Involvement in community initiatives.
• Virtual sleep clinic.

We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment, we’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees. We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!