Application Architect in Montréal

A career as an Application Architect on the commercial CRM team at National Bank means serving as an expert in designing Salesforce solutions and artificial intelligence. You help define the evolution of strategic platforms used on a large scale by ensuring the technical and functional feasibility of the proposed solutions and their alignment with business objectives.

With your expertise in design, application architecture and systems integration, you influence technological orientations, support teams in their choice of solutions and actively participate in delivering value for the commercial CRM sector.

Your job includes:

• Working with solution architects to integrate the platform with other ecosystem components.
• Managing complex files requiring in-depth analysis, rigorous planning and proactive communication with stakeholders.
• Conducting various complex analyses, identifying gaps and making recommendations to optimise system efficiency and resolve major problems.
• Collaborating with various squads and platform providers to ensure overall consistency in terms of user experience and Salesforce solution choices.
• Analyzing requests for changes to systems, assessing impacts on existing applications, anticipating issues and implementing sustainable solutions.
• Improving the team's practice through mentoring/coaching with other technical team members.
• Serving in a coordination role within the team for special files.
• Advising and guiding the development team and the product owner by recommending different functional alternatives aligned with the architecture and guiding decisions and vision across the sector.

Your team consists of more than 5,500 specialists who work agile, proactively and collaboratively to seize opportunities, stay on the cutting edge of technology and continuously improve processes. In the commercial CRM sector, you are part of a team of 12 colleagues reporting to the Senior Manager – commercial CRM IT Delivery. Our team stands out for the quality of its deliverables, in-depth knowledge of the Salesforce ecosystem, its technological expertise and its strong culture of collaboration.

The Bank values continuous development and internal mobility. Our personalized training programs, based on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are available to you at any time.

Prerequisites include:

• A bachelor’s degree in a related field and at least 7 years of relevant experience, including at least 5 years in a strategic influencing role related to developing large-scale CRM portfolios and establishing IT frameworks, standards or orientations.
• In-depth Salesforce expertise, including data model design, data sharing and visibility mechanisms, authentication strategies (SSO, OAuth 2.0) and integration with cloud environments such as AWS.
• Proficiency in the main Salesforce integration models, including REST, SOAP, Platform events and Change Data Capture, and demonstrate in-depth knowledge of the capabilities offered by Data Cloud (Data360).
• Advanced expertise in artificial intelligence concepts and applications in the Salesforce ecosystem, particularly Agentforce.
• Salesforce Agentforce Specialist and/or Salesforce Application Architect certifications are highly desirable.
• Solid understanding of Domain Driven Design (DDD) principles as well as knowledge of agile methodologies and DevOps practices applied to the design and evolution of enterprise solutions.
• Experience in the banking or financial sector and the ability to influence technological orientations and business decisions with architects, product owners, managers and delivery teams.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Regular feedback and ongoing communication are encouraged.

We aim to provide a barrier-free and accessible environment to all employees. We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!

What can you bring to our team? Why work at National Bank? For an environment that supports your career path, there are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment, we foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued.