Job Title
Product Manager, Personal Banking
Location
Markham, Ontario
Job Summary
Bank of China (Canada) is seeking a dynamic Product Manager, Personal Banking to champion the growth and optimization of our Personal Banking offerings. This role is instrumental in elevating the client experience, enhancing product performance, and driving innovation in cross-border banking solutions. The ideal candidate is a strategic thinker with hands‑on experience in retail banking and a strong understanding of investment products.
Responsibilities
- Lead the development, enhancement, and lifecycle management of personal banking products tailored to personal banking clients
- Leverage market insights and client feedback to identify product improvement opportunities
- Conduct performance analysis and segmentation to optimize product penetration and profitability
- Maintain and update product documentation, policies, agreements, and fee disclosures to ensure compliance and clarity
- Champion risk self‑assessments and ensure controls align with regulatory expectations
- Act as a key liaison for resolving inquiries across branches and call centres
- Deliver training programs to internal teams to strengthen product knowledge and sales effectiveness
- Collaborate with BOC domestic branches and BOCHK to advance cross‑border GIC product offerings
Qualifications
- Bachelor’s degree or above in Business, Finance, or a related field
- Minimum 2 years of retail banking experience, preferably with a focus on investment or deposit products
- Solid knowledge of Personal Banking products, operations, and client needs
- Strong analytical and product management skills
- Bilingual proficiency in English and Mandarin preferred due to frequent coordination with overseas branches
- High attention to detail, problem‑solving mindset, and a customer‑first attitude
Accommodations
Accommodation: If you require accommodation during any part of the recruitment process, please contact our HR team — we are happy to support your needs.
EEO Statement
Bank of China (Canada) is committed to fostering an inclusive, equitable, and accessible workplace. We welcome candidates from diverse backgrounds. Only applicants selected for interviews will be contacted.
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Product Manager, Personal Banking in Markham employer: Bank of China (Canada)
At Bank of China (Canada), we pride ourselves on being an exceptional employer that values innovation and client satisfaction in the personal banking sector. Located in Markham, Ontario, our inclusive work culture fosters collaboration and professional growth, offering employees opportunities to enhance their skills while contributing to the development of cutting-edge GIC products. Join us to be part of a dynamic team that champions excellence and embraces diversity, ensuring a rewarding career path in the banking industry.
