Operations Analyst in Toronto

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

Job Description Canada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients. This is a rotational role within Canada Payment Operations where the successful candidate will learn and be trained to support functions across multiple teams. The Operations Analyst will be required to execute tasks and functions assigned to the highest standards to support the day-to-day operational business objectives, serve our corporate clients and manage risks appropriately. Candidate must be flexible to shift rotation.

Responsibilities

• Production support activities including data entry and verification functions
• Support Continuous Link Settlement (CLS) process during the processing window
• Monthly input of capacity metrics for reporting
• Liaise with other departments as applicable to support day to day functions
• Ensure all monthly status logs are updated and accurate
• Execute other control related duties/functions as assigned to department
• Actively support efforts that strive for continued Operational Excellence within the organization
• Support end user and performance acceptance testing as applicable
• Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS- Global banking System
• Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)
• Process manual payments/ accounting entries
• Process Electronic Funds Transfer (EFT) files
• Monitoring daily workflow within the team, making adjustments as necessary
• Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met
• Monitor payment queues to ensure all items are processed timely and cleared by end of processing day
• Drive process improvements to increase efficiency and timeliness metrics
• Process Exotic Currency payments
• Maintain records per retention policy
• Handle other payment process-related duties/functions as assigned including Data Entry into various systems supported

Requirements

• Three to five years of experience within Operations environment with a financial institution
• Post-secondary education or equivalent experience > 5 years
• Knowledge of payment processes and Canadian clearing systems/rules an asset
• Ability to execute tasks assigned with exceptional quality and accuracy
• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset
• Excellent communication and problem-solving skills
• Demonstrated initiative and the ability to work with minimal supervision
• Ability to write procedures and desktop job aids
• Ability to multi-task and identify root cause of payment failures or errors
• Strong accounting skills
• Team player with strong people and customer service skills
• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities
• Ability to meet established deadlines in a fast-paced environment
• Willingness to learn and take on new tasks, as required
• Availability to work shifts, statutory holidays, and weekends, as required

Skills

• Process/Operational Excellence, Improvement and Execution
• Project/Program Planning & Execution
• Reconcilement
• Regulatory Reporting
• Research and Adjustments
• Operational Risk/Business Controls
• Process Design and Development

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.