Serve BMO customers at 735 Goldstream Avenue through personal banking advice, transactions, and digital service guidance. No prior experience is necessary.
As a Customer Service Representative in Retail Banking Sales & Service, you will identify customer needs and support everyday banking. You will handle inquiries, recommend digital options, and refer customers to BMO colleagues. The work includes personal banking and credit card conversations, operational activities, and risk-conscious service.
Key Responsibilities:
- Welcome customers and complete banking transactions accurately
- Identify needs and initiate referrals to BMO colleagues
- Explain digital and self-serve banking options
- Review profiles and discuss banking or credit card needs
- Escalate complex customer situations when required
Requirements:
- No prior experience necessary; post-secondary education preferred
- Knowledge of personal, commercial, and partner offers
- Confidence using tablets, smartphones, online tools, and applications
- Basic verbal, written, and organization skills
- Strong interpersonal, listening, problem-solving, and collaboration skills
Bring customer focus, digital confidence, and sound judgment to BMO personal banking service at 735 Goldstream Avenue.
BMO Personal Banking Representative in Victoria employer: Bank N.A.
BMO Financial Group is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact from day one. Located at 250 Yonge Street, the company offers competitive salaries, comprehensive benefits including health insurance and tuition reimbursement, and ample opportunities for professional growth and development. With a commitment to creating lasting positive change, BMO values its team members and encourages them to push boundaries while supporting their career aspirations.
