Drive balance growth strategy for BMO’s Canadian retail and small business credit card portfolios from 33 Dundas Street West. Apply analytics and risk management expertise. As Manager, Balance Growth & Special Initiatives, you will implement new strategies and optimize existing programs for profitability. The role covers balance transfer programs, pre-delinquency improvements, customer experience, change management, and special initiatives. You will coordinate with finance, credit risk, marketing, analytics, operations, collections, and customer contact center partners. Key Responsibilities:
Oversee balance growth strategy and program implementation Implement tests, digital enhancements, and automation Maintain policies, procedures, disclosures, and marketing materials Manage escalations and improve customer-facing processes Report on campaigns and manage ongoing P&L performance Requirements:
Bachelor’s degree or equivalent experience Two to three years of business experience Strong business case and presentation creation skills In-depth analytical and problem-solving skills In-depth communication, collaboration, and influence skills Apply analytical decision-making, risk management, and partnership skills to grow BMO credit card balances profitably.
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Credit Card Balance Growth Manager in Toronto employer: Bank N.A.
BMO Financial Group is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact from day one. Located at 250 Yonge Street, the company offers competitive salaries, comprehensive benefits including health insurance and tuition reimbursement, and ample opportunities for professional growth and development. With a commitment to creating lasting positive change, BMO values its team members and encourages them to push boundaries while supporting their career aspirations.
