Serve BMO customers at 1626 Martin Drive through personal banking guidance, transactions, and needs-based conversations across available channels. Support digital banking adoption.
As a Customer Service Representative, you will deliver banking sales and service while identifying needs and referring customers to BMO colleagues. The work includes personal banking products, credit cards, customer inquiries, and everyday service requests. You will also support branch operations and risk processes.
Key Responsibilities:
- Welcome customers and complete banking transactions accurately
- Identify needs and provide financial solutions guidance
- Initiate referrals to appropriate BMO colleagues
- Explain digital and self-serve banking options
- Escalate complex customer situations when required
Requirements:
- No prior experience necessary
- Post-secondary degree or related certification desirable
- Basic verbal and written communication skills
- Strong interpersonal, listening, and problem-solving skills
- Readiness to collaborate across branch capacities
Bring customer focus, banking knowledge, digital confidence, and sound judgment to BMO's personal banking service at 1626 Martin Drive.
BMO Personal Banking Representative in Surrey employer: Bank N.A.
BMO Financial Group is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact from day one. Located at 250 Yonge Street, the company offers competitive salaries, comprehensive benefits including health insurance and tuition reimbursement, and ample opportunities for professional growth and development. With a commitment to creating lasting positive change, BMO values its team members and encourages them to push boundaries while supporting their career aspirations.
